Wholesale Terms & Conditions

Welcome to Our Wholesale Program

Thank you for your interest in becoming a wholesale stockist with Mystery Matrix.

We’re excited to partner with retailers who share our passion for thoughtfully curated brands and quality products. Please take a moment to carefully review our Wholesale Terms & Conditions below. If you have any questions at all, we’re always happy to help — simply contact us anytime for clarification before placing your order.

We currently offer two ways to order wholesale products:

Ready-to-Ship Orders

Access selected Brisbane warehouse stock directly through our Shopify B2B wholesale portal for immediate ordering and fast dispatch.

Please note that the Ready-to-Ship portal displays a curated selection of locally stocked products only and does not represent our full wholesale catalogue or full brand availability.

Additional products, extended collections, and upcoming releases may be available through our pre-order system.

Pre-order Orders

Access expanded product ranges, new releases, seasonal launches, and extended catalogue products through our pre-order system.

While we offer both ordering methods, wholesale retailers are encouraged to utilise pre-order ordering for larger restocks and non-urgent inventory requirements where possible, including selected products currently available through the Ready-to-Ship portal. This helps us maintain flexible local stock availability for urgent orders, customer support replacements, and immediate retail fulfilment.

 
 

1. Ready-to-Ship Orders (Brisbane Warehouse Stock)

  • Ready-to-Ship orders are placed through our Shopify B2B wholesale portal.
  • The portal displays currently available Brisbane warehouse stock only.
  • Retailers are welcome to mix products across available brands.

Minimum Ready-to-Ship order: AUD $2,000

  • Ready-to-Ship products are fulfilled from our Brisbane warehouse and are subject to stock availability at the time of purchase.
  • While we aim to maintain accurate inventory levels, stock availability is not guaranteed until the order has been confirmed and paid.
  • Orders are generally dispatched within 1–2 business days from our Brisbane warehouse.
  • Delivery timeframes may vary depending on carrier delays and destination.
  • Payment is required in full at checkout for all Ready-to-Ship orders.

2. Pre-order Orders (Out-of-Stock & New Release Products)

Pre-order products may include:

  • Products not currently held in our Brisbane warehouse.
  • Products not listed on the Shopify B2B wholesale portal.
  • New releases and upcoming collections.
  • Extended catalogue products available through our brand partners and manufacturers.

The Shopify B2B wholesale portal displays selected Ready-to-Ship stock only. Additional wholesale products and collections may be available through pre-order.

Updated pre-order forms are released periodically to include:

  • New releases
  • New collections
  • Seasonal launches
  • Additional product availability across our brands

Retailers may request the latest pre-order forms at any time or request to be notified via email when updated pre-order catalogues become available.

  • Minimum pre-order amount: AUD $1,000
  • Retailers are welcome to mix products within the same pre-order collection or brand unless otherwise specified.
  • Estimated pre-order lead times are approximately 4–6 weeks depending on manufacturing schedules, international shipping timelines, and customs clearance.
  • Delivery estimates are provided in good faith but are not guaranteed.
  • Delays outside of our control may occasionally occur prior to stock arriving at our Brisbane warehouse.
  • Once preorder stock arrives at our Brisbane warehouse, orders are generally dispatched within 48 hours.
  • A 20% non-refundable deposit is required upon pre-order confirmation.
  • Preorder production and stock allocation will commence once the deposit has been received.
  • The remaining 80% balance must be paid prior to dispatch from our Brisbane warehouse.
  • Pre-order payments are to be made via EFT/bank transfer unless otherwise agreed.

3. General Wholesale Policies

  • Complimentary standard shipping is included for all wholesale orders within standard Australian metro and service areas.
  • Complimentary shipping applies to standard parcel deliveries only.
  • Additional freight charges may apply for remote, regions or carrier-designated extended service areas, including parts of: Tasmania, Northern Territory, Regional Western Australia, Far North Queensland and Other remote Australian locations
  • Where additional freight charges apply, an exact shipping invoice or freight quote will be provided for approval prior to dispatch.
  • Retailers are welcome to contact us prior to ordering if they would like to confirm whether their delivery postcode falls within standard shipping coverage.
  • Please inspect all deliveries upon arrival and report any damaged or faulty items within 7 days of receiving shipment.
  • Claims must include clear photographs of the affected products and packaging for assessment purposes.
  • Approved damaged or faulty items will be reimbursed or credited at our discretion.
  • Claims submitted outside the 7-day reporting period will not be eligible for replacement, reimbursement, or credit.

Wholesale orders are otherwise non-returnable and non-refundable unless products arrive damaged or faulty.

  • Replacement support is available for approved manufacturing faults or missing components where applicable.
  • Retailers may contact us directly regarding customer support requests, and we will assist in arranging replacements where possible.
  • Replacement items or missing components are generally shipped to the retailer’s store address unless otherwise requested.

Products may only be sold through approved retail channels, including:

  • Physical retail stores
  • Independent online stores
  • Pop-up, events and markets

The following sales channels are prohibited unless prior written approval is provided:

  • Amazon
  • eBay
  • Temu
  • Marketplace
  • Other third-party marketplaces
  • We reserve the right to approve or decline wholesale applications at our discretion.
  • We may suspend or terminate wholesale supply to accounts that do not align with our brand positioning or wholesale policies.
  • Wholesale pricing is confidential and subject to change without notice.
  • Retailers are encouraged to generally remain aligned with the recommended retail pricing (RRP) structure so our brands can remain consistently positioned across stores and sales channels.
  • Occasional promotions, VIP offers, seasonal campaigns, and end-of-season or stock clearance sales are absolutely acceptable and understood as part of normal retail operations.