Mystery Matrix is a small, independent puzzle business based in Queensland, Australia. What started as a personal love for puzzling has grown into a space dedicated to thoughtfully selected jigsaw puzzles that value quality, creativity, and the experience of putting each piece together.

Rather than following trends or mass-market styles, we focus on bringing distinctive, well-crafted puzzles into Australia—many of which aren’t widely available locally. Every puzzle we offer is chosen for its design, finish, and how enjoyable it is to puzzle, so fellow puzzlers can discover something a little more special each time.

Every puzzle in our collection is thoughtfully chosen with a focus on artwork, quality, and the overall puzzling experience. Before any brand is introduced to our store, each puzzle is personally tested by me, along with a small group of dedicated puzzlers, to ensure it meets our standards for both feel and fit.

We partner with carefully selected international brands, many of which are not commonly available in Australia. This allows us to offer puzzles that feel special, distinctive, and different from what you’ll typically find in mainstream stores.

All puzzles sold at Mystery Matrix are legally imported and distributed within Australia and New Zealand. We work directly with our brand partners under formal distribution or enterprise agreements, which authorise us to sell their products in the AU & NZ region.

Each collection is pre-purchased by us and shipped to Australia in bulk, going through full customs clearance and compliance checks before arriving at our Brisbane warehouse. This ensures that every puzzle on our website is legitimately sourced, properly imported, and legally distributed by Mystery Matrix.

Yes. All artwork and illustrations featured on our puzzles are fully licensed and used with permission from the artists or brand owners. We work directly with our brand partners to ensure every design is authentic, properly licensed, and ethically produced.

This means when you purchase from Mystery Matrix, you’re supporting original artwork and the creators behind it, with the confidence that every puzzle is sourced responsibly.

Mystery Matrix puzzles are carefully curated for their quality, artwork, and unique finishes. Many of our puzzles feature special textures such as velvet, embossed, foil, or pearlescent finishes, offering a more sensory and immersive puzzling experience.

We take pride in the quality of our puzzles and want you to enjoy every piece of the experience. If your puzzle arrives with a missing or damaged piece, we’re here to help.

Simply email us at info@mysterymatrix.com.au with a photo of your puzzle, and we’ll arrange a replacement as quickly as possible. Our goal is to make sure you can complete and enjoy your puzzle just as it was meant to be.

We’re only able to provide replacements or resolve issues for puzzles purchased directly from Mystery Matrix, or from authorised retailers that we officially supply. This allows us to accurately verify the product and ensure proper support.

If you’re unsure whether your puzzle was purchased from one of our authorised retailers, you can check our stockist list, or feel free to contact us and we’ll be happy to help point you in the right direction.

We regularly place new stock orders every 3–6 weeks to help keep our collection refreshed. If a puzzle you love is currently out of stock, feel free to contact us and we’ll be happy to let you know the estimated time of arrival, if one is available.

Please note that some of our puzzles are produced in limited editions or small batches, and once they sell out, they may not be restocked. If you see a puzzle you love, we recommend purchasing it while it’s available to avoid missing out.

All puzzles sold on our website are stocked locally in our Brisbane, Queensland warehouse. Once your order is placed, it is dispatched directly from our local warehouse, ensuring faster delivery without the long wait times of overseas shipping.

At the moment, Mystery Matrix operates as an online store only. This allows us to focus on curating a wider range of unique, high-quality puzzles and delivering them directly to puzzlers across Australia.

You may still find our puzzles at selected authorised retailers and events from time to time. For updates, feel free to check our stockist list or follow us on social media.